Home / Support / Contact Support

Contact Support

Get help from the BZZE Ads support team. We're here to help you succeed!

Response Time: We typically respond within 24-48 hours on business days.

Before Contacting Support

To help us resolve your issue faster, please try these steps first:

  1. Check the FAQ: Visit our Frequently Asked Questions - most questions are answered there
  2. Review Documentation: Search our comprehensive documentation for your topic
  3. Enable Debug Mode: Run RewardedAd.enableDebug() and check console logs
  4. Test the Demo: Try our Live Demo to see if the issue is specific to your integration
  5. Check Troubleshooting: Review our Troubleshooting Guide

Contact Methods

Email Support

Primary Support Channel
Email: support@bzze.com

Response Time: 24-48 hours (business days)
Best For: Technical issues, integration help, billing questions

What to Include in Your Email

To help us resolve your issue quickly, please include:

Information Example How to Find It
App ID app_abc12345 (first 8 chars) Publisher Dashboard → My Games
Issue Description Ads not loading, reward not granted, etc. Describe the problem clearly
Error Messages Console logs, error codes Browser DevTools → Console (F12)
Browser & OS Chrome 120 on Windows 11 Browser menu → About/Help
Steps to Reproduce 1. Call showAd() 2. Video plays 3. Reward doesn't fire List exact steps
Debug Logs Console output with debug mode enabled RewardedAd.enableDebug()

Email Template

Use this template for faster support:

Email Template 
Subject: [SDK Issue] Brief description

Hello BZZE Ads Support,

I'm experiencing an issue with the BZZE Ads SDK integration.

**App Details:**
- App ID: app_abc12345 (first 8 characters)
- App Name: My Awesome Game
- Website/URL: https://mygame.com

**Issue:**
[Describe the problem clearly]

**Error Messages:**
[Paste console errors or error codes]

**Environment:**
- Browser: Chrome 120
- OS: Windows 11
- Device: Desktop

**Steps to Reproduce:**
1. [Step 1]
2. [Step 2]
3. [Step 3]

**Expected Behavior:**
[What should happen]

**Actual Behavior:**
[What actually happens]

**Debug Logs:**
[Paste relevant console logs with debug mode enabled]

**What I've Tried:**
- [Checked FAQ]
- [Reviewed documentation]
- [Tested with demo]

Thank you for your help!

Best regards,
[Your Name]

Support Categories

🔧 Technical Support

For SDK integration, API errors, and technical issues:

  • SDK not loading or initializing
  • Ads not displaying
  • Callback functions not firing
  • CORS or domain whitelisting issues
  • Integration with specific frameworks

Email: support@bzze.com

💰 Billing & Payments

For payment, payout, and revenue questions:

  • Payment not received
  • Payout amount questions
  • PayPal issues
  • Tax forms (W-9, 1099, W-8BEN)
  • Revenue discrepancies

Email: support@bzze.com (Subject: "Billing Question")

📊 Analytics & Reporting

For dashboard, analytics, and metrics questions:

  • Analytics not updating
  • Incorrect impression counts
  • Fill rate or CPM questions
  • Dashboard access issues

Email: support@bzze.com

🔒 Account & Security

For account access and security issues:

  • Password reset
  • Account lockout
  • API key regeneration
  • Account deletion requests
  • Suspicious activity

Email: support@bzze.com (Subject: "Account Issue")

⚖️ Compliance & Legal

For GDPR, COPPA, privacy, and legal questions:

  • GDPR compliance
  • COPPA requirements
  • Privacy policy questions
  • Data deletion requests
  • Terms of service

Email: support@bzze.com (Subject: "Compliance/Legal")

💡 Feature Requests & Feedback

Have an idea or suggestion?

  • New SDK features
  • Platform support requests
  • Dashboard improvements
  • Documentation feedback

Email: support@bzze.com (Subject: "Feature Request")

Emergency Support

⚠️ For Critical Issues Only
If you're experiencing a critical issue affecting your live production app (complete service outage, major revenue loss, security vulnerability), please mark your email as [URGENT] in the subject line.

Example: Subject: [URGENT] Complete ad outage on production

We prioritize urgent requests and aim to respond within 4-6 hours.

Business Hours

Region Business Hours Time Zone
Primary Support Monday - Friday, 9 AM - 6 PM PST (UTC-8)
Weekend/Holiday Emergency only -

Note: Emails received outside business hours will be responded to on the next business day.

Self-Service Resources

Find answers instantly with our self-service resources:

What to Expect

Response Timeline

  1. Initial Response: Within 24-48 hours (acknowledgment and initial assessment)
  2. Investigation: We'll review your issue and may ask for additional information
  3. Resolution: Depends on issue complexity - simple issues may be resolved immediately, complex issues may take 2-5 business days
  4. Follow-up: We'll follow up to ensure your issue is fully resolved

We're Here to Help!

Our support team is committed to your success. Whether you're just getting started or scaling to millions of impressions, we're here to help you every step of the way.

✅ Support Commitment:
- Fast response times (24-48 hours)
- Expert technical assistance
- Friendly, helpful service
- Follow-up until issue is resolved

Related Resources